Do you ship to the USA?
Yes, we ship to the USA on a daily basis. We receive discounted rates with both FedEx and UPS.
How fast is shipping?
We can ship on an overnight service to Canada and the USA. Although we recommend at least 2-3 days.
Do you ship overseas?
Yes, we ship all over the world.
Do you charge for design?
Yes we do. We charge $150 per hour.
Do you offer a bulk discount?
Yes, we can offer bulk pricing for orders of over 40-50 units.
Can you process a rush order?
Yes, we have some products that are quick to produce.
Do you offer wholesale pricing to resellers or discounts to ASI distributors?
Sorry, we do not.
Do you offer discounts to non-profit organizations?
We offer free design to non-profit organizations but do not provide discounts on the product itself.
Do you make prototypes?
Yes, we can make a prototype of an award but they are generally expensive as the time required to make one award is very high.
Do you make the awards yourself?
Yes we do. We have a dedicated team of Designers and Artists that create all of the awards by hand. We have a production facility full of machinery including CNC, 3D printers, UV printers, metal working, woodworking and many more.
Is there a minimum order amount?
Yes due to high demand we have implemented a $3000 minimum spend per order. For example 15 awards x $200 each would qualify for the minimum spend ($3000 total).
Service Policy
Please take a moment to read and understand our service policy below. This is a basic outline of what you can expect when working with us, as well as what we expect from you for the best possible collaboration.
Quality & Materials
All of our awards are handmade by our team of industrial and graphic designers here in Squamish, BC. We are committed to creating unique pieces with the most sustainable and environmentally friendly materials possible. This means that sometimes the awards will have minor variations in the wood grain, finish, textures etc. This is part of the beauty of a handmade product - you can see the time and care put into the award and each one is truly unique.
Pricing & Minimum Order
Projects are priced based on complexity, materials, and the quantity of awards you require. We’d be happy to discuss your budget ahead of time so that you know what is possible. Our minimum order is $3000 on pre-designed awards and $5000 on custom awards. All shipping costs, duties and import fees are billed to the customer.
Additional Design Costs
We bill our design time at $150 per hour. For the most part, simple jobs require 1-2 hours of design time to generate and approve proofs. For custom projects, additional concepts, or prototyping, this can vary depending on the complexity of your idea. We will always provide an estimate ahead of time so that you know what to expect.
Our Design Process
In our initial meeting, we’ll discuss the overall vision of the project, communication goals, your budget and a timeline. The design team will then take some time to process this information and create several conceptual options. Drawings will be presented to you in full colour PDF format.
Development
Once you’ve settled on a direction, we’ll continue to work collaboratively while we refine the idea and arrive at a final design for production. Another PDF is generated specifying materials, processes and colours, along with information regarding manufacturing considerations and general assembly. All drawings are made to scale.
Documentation
Before awards are committed to production, you’ll receive a final proof of each award to review and you’ll be asked to sign an approval form.
Once this approval form is signed we cannot accept responsibility for typographical errors, spelling mistakes, or incorrect information. We will always work with you to correct any errors that are found afterwards but the associated costs will be your responsibility.
Invoicing & Payment
Your invoice will be sent out once we receive confirmation that your awards have been delivered. Your payment is due within 15 days.
The methods of payment we accept are
Wire transfer
Cheque (sent via FedEx or UPS only)
PayPal (5% surcharge)
Email money transfer (within Canada only)
Cancellations & Returns
Given that our awards are made to order, all sales are final and orders cannot be cancelled, or quantities reduced, once the project is in production.
If there is an unnatural defect or problem with your award that is an error on our part, you may contact us to request a return within 30 days of delivery. These situations will be treated on a case-by-case basis, and within reason, we’ll take responsibility when we’re at fault and cover the cost to fix, remake or replace the product.
Intellectual Property
All designs represented on andrewwatsondesign.com are the intellectual property of Andrew Watson. Any design work created by Andrew Watson Design in the course of designing and/or producing a custom award for a client (including, but not limited to, sketches, other forms of original artwork, electronic design files, production schematics, models, and prototypes) is the property of Andrew Watson and may not be used for any purpose other than the production of the client’s custom award by Andrew Watson Design. No other entity may fabricate a design owned by Andrew Watson Design without prior expressed written consent by Andrew Watson.
Copyright Disclaimer
May not be reproduced under any circumstances